Service Delivery

1.Myfitness connects customers and professionals/service provider

2.The MyFitness website allows customers to book any fitness and wellness related service. Once any request is placed on MyFitness website:

MyFitness will send the request to all the professionals/service provider and available professionals/service provider will accept the booking
The service request will be accepted based on the availability of the professionals/service provider

3. MyFitness will ensure and facilitate:

Smooth booking process for the customers
Identifying and allocating the best available professionals/service provider
Informing customers about any changes in the request
Monitoring start and end time of the service request
Receiving feedback from customers
Providing customer support for any issues raised by the user

4.Once a service request is accepted by My Fitness

My Fitness will send confirmation email to the customer
Customer to ensure being available at the booking time and let us know 4 hours prior in case of any change.
Customer to ensure that the correct address has been mentioned so that the professional can reach on time.
Myfitness will send completion email to the customer
Customer can call/message us to let us know about the service experience

5.When a service request is placed by the customer, MyFitness will share required details such as Name, address, phone number of the client to the professionals/service provider

6.Incase the customer wants to cancel, he/she can cancel the same by going to their booking page on the website

7.Refund of any kind will be made according to our refund/cancellation policy

8.Incase customer wants to reach to MyFitness for any other reason, they can do so by sending a message on our whatsapp number or sending email to info@myfitness.ae

9.The service or any repeat service contract is between the customer and the professional/service provider. My Fitness will not have any obligation or liabilities in respect of any service which is between customer and professional.

10. The multiple booking / orders / shipments may result in multiple postings to the cardholder’s monthly statement.